Account Manager - Gold, UAE

  • Sales
  • Dubai, United Arab Emirates

Account Manager - Gold, UAE

Job description

Why should you join Zomato?

Zomato is a restaurant search and discovery platform, providing in-depth information for over 1.4 million restaurants across 24 countries. Zomato is used by consumers globally to discover, rate and review restaurants, as well as create their own personal network of foodies for trusted recommendations.

Restaurants improve their discoverability through Zomato’s hyperlocal advertising platform - currently this forms a large part of Zomato’s revenue. Over the last 2 years Zomato’s Online Ordering business has matured and become fast-paced. At the very core of this business is great user experience, creating cutting-edge technology to connect restaurant businesses and customers in ways that will revolutionise the restaurant industry.

Introduction to Zomato Gold

Zomato Gold is an exclusive dine out membership program that extends special privileges to members – a complimentary dish or a complimentary beverage every time they dine at our partner restaurants. Zomato Gold is a limitless product - it can be used on any day of the week, at any hour of the day, on any item on the  menu, as many times. That means that Zomato Gold members get to dine out more often and all you need is your phone!  To know more about Zomato Gold, you can visit our blog. Currently, Zomato Gold is live in Portugal, UAE and India. 

About the role: 

The Account Management team works simultaneously on multiple fronts - onboarding partner restaurants, relationship management, staff training & engagement, coordination for marketing activities as well as escalation management to provide a smooth experience to both, the user and our Gold partners. 

Key responsibilities:

  • Ensure that Zomato Gold has the most comprehensive selection of restaurants by signing up our target merchants quickly and effectively
  • Efficiently solving problems and making smart decisions to ensure supply is our competitive advantage
  • Maintain relationships with the restaurant partners and actively develop plans to engage with them to deliver client satisfaction and grow their business
  • Retain your partner portfolio by proactively identifying pain-points and solving them swiftly
  • Ensure high degree of responsiveness and ownership to minimize escalations and denial of service cases for your portfolio of restaurant partners
  • Analyze and use data to create performance reports that effectively communicate value for partner
  • Be able to manage different stakeholders and their expectations about the program


Here's what we're looking for:

  • People who have 2 – 5 years of work experience. Relevant experience in B2B sales will be great!
  • Someone who comes with a strong sense of initiative and personal leadership demonstrating the ability to function independently, and comfortable working in large multi-cultural teams
  • Proven track record in driving results for the customers for the organisation. Substantial experience in account management and business development would be an added advantage
  • A person who is articulate, organized, detail-oriented, tech savvy and has the ability to multi-task
  • Absolute comfort with travelling within the city and meeting customers as required