City Operations Lead - HyperPure | Delhi

  • Operations
  • Gurgaon, India

City Operations Lead - HyperPure | Delhi

Job description

Who are we?

Zomato is an online platform that is responsible for powering amazing dining experiences for our users daily both in home and whilst dining out. We started with a vision to ensure that no one ever has a bad meal! Over 10 years Zomato has steadily built both a search and discovery platform that fuels stable and growing transaction businesses. Today Zomato has multiple products and services that ensure our users have a great experience whilst improving the food industry.

The last 5 years is where most of Zomato’s growth has happened, our mission has also evolved to something exponentially greater than being a restaurant reviews and food delivery platform. We are already taking baby steps towards being the biggest farm to mouth food company in the world.

Every month, Zomato connects more than 90 million users with 1.3m restaurants globally. Zomato continuously aims to serve a bigger purpose of providing better food for all! In order to do this, we need to ensure that users have access to a wide assortment at quality restaurants that are available and accessible.

Zomans live by this, it’s our bible and we aim to change industry standards based on these four factors – Availability, Assortment, Accessibility and Quality. Users need food, they need variety, they need access to it and most importantly they need it to be high quality!

We are constantly developing a combination of a healthy user ecosystem, great content and an innovative product that makes us a game changer in our field – we are transforming our markets into kitchen-less spaces that give our users a choice of cooking because they want to, not because they have to! As an employee of Zomato, you will be helping us build this vision.

Please see our blog for more:


Zomato's Momentum

  • Zomato annual revenues increased by 45% in FY'18
  • Zomato Gold launched in November 2017 and already has 3000+ restaurant partners that serve our ever-increasing subscriber base of more than 400,000 people.
  • We strive to constantly enhance our technology at a phenomenal pace
  • Zomato food ordering business has been growing at a considerable rate since inception and currently grows by 2x every 3 months!
  • To make sure we match the increasing number of orders with smooth delivery and customer satisfaction, we are supporting this function with a fleet of 50,000+ riders


Please see our blog for more:


How does this team contribute to Zomato?

To reach closer to its vision of providing better food to more people, Zomato is now entering the supply channel for restaurants.


Zomato aims to get rid of all that is perceived as being unhealthy. Our initiative will, in a big way, change how the food industry functions. Retaining the trust of our users by leading the supply of raw materials will help us dictate the quality standards of the food being prepared in every nook and corner of this nation.


As an organization, we have decided to provide eco-friendly packaging to all our partners at an extremely competitive price, aiming to lead a massive revolution in the food industry. We wish to entirely change the focus of our partners to hygienic, biodegradable and eco-friendly products for packaging.


As a City Lead you will be responsible for the overall performance of the City operations. You will have to create and implement systems to enhance the service level of operations and achieve customer satisfaction through providing error free services.


Zomato will be providing you with

As a Zoman, you will be immersed in a culture of people who take pride in their company and their ability to change the lives of millions of people daily. We place Zomato first in our daily tasks with a high level of honesty, ownership and judgment on a foundation of constant and real time feedback.

You will be challenged daily to be a better thinker and problem solve using a first principles approach.

We promise you, in addition to the quest for 0 bad meals, you will also have an infinite amount of interesting days as a Zoman – if you have passion and see yourself in our vision go ahead and send in your application!


 Your typical day as a Zoman will look like

  • Ensure the SLAs agreed between the buyers are clearly met.
  • Ensure the warehouse operations runs seamlessly as per the process defined with the respective 3 PL partners.
  • Ensure that the vehicles are optimized as per the requirement of each city & there are no over runs on the vehicle costs.
  • In case of any escalation from the buyers, he will need to represent the organization along with the Sales Lead and ensure that all issues are addressed.
  • Ensure that the statuary compliances & local compliances are adhered to. (FSSAI, Repacking, BBMP & any other licenses/ approvals).
  • Ensure that the sellers deliver the goods as per the timelines committed.
  • Scrutinize the claims for payment based on the contract terms and forward them to accounts department for processing the payment.


Here’s what we are looking for (Technical Skills)

  • 8-10 years experience in F&B Sector
  • Supply Chain/Logistics Experience of at least 2-3 years
  • Warehousing/Six Sigma Specialist
  • Owns and manages key metrics for all functions in the business

Here’s what we are looking for (Soft Skills)

  • Startup acumen - strong work ethics, flexible, willingness to get hands dirty and have a 'get stuff done' attitude
  • Sound business judgment and ability to multi-task while working in a fast-paced environment
  • Excellent communication skills