City Supply (Fleet) Manager - Online Ordering, Mumbai

  • Operations
  • Mumbai, India

City Supply (Fleet) Manager - Online Ordering, Mumbai

Job description

Zomato is a restaurant search and discovery platform, providing in-depth information for over 1.4 million restaurants across 24 countries. Zomato is used by consumers globally to discover, rate and review restaurants, as well as create their own personal network of foodies for trusted recommendations.

Restaurants improve their discoverability through Zomato’s hyperlocal advertising platform - currently this forms a large part of Zomato’s revenue. In addition to restaurant search and discovery, Zomato has expanded its offering to include Online Ordering, Table Reservations, a White label Platform and a Point-of-Sale system, creating cutting-edge technology to connect restaurant businesses and customers in ways that will revolutionize the restaurant industry.

Ensuring a seamless delivery experience is an integral part of ordering food online. Zomato aims to bring the best in class delivery experience to users. This role will be working to build a great food delivery fleet.

Key deliverables-

Top of the funnel/ On boarding

  • Prepare hiring targets for the city basis the demand growth plan
  • Identify various sources to hire Riders and train them as per the projections and TAT
  • Ideate and execute multiple BTL activities for hiring Riders
  • Assess geo-expansion opportunities

Support and Engagement

  • Build efficiency in support processes for improving Rider experience
  • Analyse Rider performance metrics and drive supply team for controlling parameters
  • Run retention programs for Riders in a cost effective manner
  • Design and send out Rider communication daily
  • Resolve Rider issues within specified time

Quality and Payout

  • Define Rider service quality parameters for better customer and merchant experience
  • Monitor key quality metrics at Rider level and ensure they are under tolerance level
  • Run exercises for filtering delivery executive for non-adherence to quality standards
  • Design the payout and incentive structure


Here’s what we are looking for-

  • Engineering graduates with 3 to 6 years of experience in operations, consulting, banking, or consumer goods
  • Exhibits high analytical skills with stronghold on excel
  • Proven people management experience
  • Ability to manage and mentor a highly dynamic and young breed of  5-6 team members.
  • Outstanding interpersonal, leadership and public speaking skills

We’ve been growing fast and don’t intend to take our foot off the gas. We believe that no problem is too big or too small to be solved, if we work together on solving them with people who share the same goals and passion. We would love for you to join our journey!