Deployment Associate - Lisbon

  • Operations
  • Lisboa, Portugal

Deployment Associate - Lisbon

Job description

Introduction to Zomato Gold

Zomato Gold is an exclusive dine out membership program that extends special privileges to members – a complimentary dish every time they dine at our partner restaurants in Portugal. Gold can be used at our partner restaurants in a very limitless way – i.e. on any day of the week, at any hour of the day, on any individual dish of the regular menu. That means that Zomato Gold members get to save on every visit and all you need is your phone!  To know more about Gold, you can visit our blog. Currently, Gold is live in Portugal, UAE and India.


Here’s what your day looks like:

  • Coordinating with new and existing restaurants to make sure they have a smooth  on-boarding into Zomato Gold

  • Training and engaging with restaurant staff for Zomato Gold clients

  • Troubleshooting and addressing escalations swiftly

  • Help merchants improve service quality by relaying feedback and escalating performance issues

  • Manage communication amongst  multiple stakeholders within the team

  • Using internal tools monitor restaurants activity, analyze data, create reports and ensure a constant stream of feedback to the restaurant

Requirements

Here’s what we are looking for:

  • 0 - 1 year of work experience

  • Fluent in Portuguese and English

  • Calm, communicative and and can think on his / her feet to present solutions to clients

  • Not afraid to go the extra mile to reach and exceed goals

  • Good  knowledge of localities and neighbourhoods in Lisbon

  • Willing to travel within the city - a personal vehicle is required

  • Knowledge of MS Office and Google Spreadsheets

  • Knowledge of the restaurant business (not mandatory)