General Manager - Online Ordering

  • Operations
  • Hyderabad, India

General Manager - Online Ordering

Job description

Zomato Order / O2 business aims to achieve 5X growth in the next 12 months. We aim to provide the best online ordering experience to our customers while balancing the needs of our restaurants and logistics partners. City General managers will wear multiple hats - Sales, Account Management, Operations & Marketing to address unique challenges posed by each city

Here is what you will work towards and be responsible for:

  • Defining the strategy and executing it in on the ground for one of our high potential & core focus markets.

  • Leading a team of smart and passionate people towards building Zomato O2 business for the city

  • Owning and leading end to end city business and P&L for Zomato O2 (Online Ordering) business

  • Planning, strategizing, and executing operations to meet and exceed targets. This would also involve -

1. Defining, prioritizing and executing sustainable solutions for user and merchant growth

2. Owning  full stack of roles from Supply, Logistics, Product experience, Localised marketing and User growth

3. Working  closely with the central services team and solving for long and short term issues with sustainable solutions

4. Sustaining and growing revenue by new merchant acquisitions and retention

5. Building and leading a layered sales, operations and marketing  team - formulating targets, priorities, incentive plans, driving recruitment, ,training and mentoring team members and building best practices replicable across cities and regions

  • To accomplish this we are looking for leaders with - an aptitude for problem solving, ability for astute decision making, and motivational and interpersonal skills .


Who fits the bill?

  • Should have 6+ years of experience with substantial experience in driving numbers, business development, account management and exposure to operations and marketing

  • Enjoys solving complex problems through analytical excellence and commercial acumen 

  • Has strong people skills with experience in managing and leading layered teams and budgets 

  • Proven track record of achieving targets - including planning, team management and execution of plans to achieve the desired business goals

  • Should possess – strong work ethic, willingness to get hands dirty and get stuff done 

  • Has good business judgment, strong prioritization skills, an unwavering focus, and the ability to multitask while working in a highly charged environment