Manager - Operations (Bangalore, Chennai, Mumbai, Gurgaon, Hyderabad)

  • Operations
  • Bangalore, India

Manager - Operations (Bangalore, Chennai, Mumbai, Gurgaon, Hyderabad)

Job description

Who are we?

Zomato is an online platform that is responsible for powering amazing dining experiences for our users daily both in home and whilst dining out. We started with a vision to ensure that no one ever has a bad meal! Over 10 years Zomato has steadily built both a search and discovery platform that fuels stable and growing transaction businesses. Today Zomato has multiple products and services that ensure our users have a great experience whilst improving the food industry.

The last 5 years is where most of Zomato’s growth has happened, our mission has also evolved to something exponentially greater than being a restaurant reviews and food delivery platform. We are already taking baby steps towards being the biggest farm to table food company in the world.

Every month, Zomato connects more than 55 million users with 1.3m restaurants globally. Zomato continuously aims to serve a bigger purpose of providing better food for all! In order to do this, we need to ensure that users have access to a wide assortment at quality restaurants that are available and accessible.

Zomans live by this, it’s our bible and we aim to change industry standards based on these four factors – Availability, Assortment, Accessibility and Quality. Users need food, they need variety, they need access to it and most importantly they need it to be high quality!

We are constantly developing a combination of a healthy user ecosystem, great content and an innovative product that makes us a game changer in our field – we are transforming our markets into kitchen-less spaces that give our users a choice of cooking because they want to, not because they have to! As an employee of Zomato, you will be helping us build this vision.

Please see our blog for more:

Zomato's Momentum

  • Zomato annual revenues increased by 45% in FY'18

  • Zomato Gold launched in November 2017 and already has 3000+ restaurant partners that serve our ever-increasing subscriber base of more than 400,000 people.

  • We strive to constantly enhance our technology at a phenomenal pace

  • Zomato food ordering business has been growing at a considerable rate since inception and currently grows by 2x every 3 months!

  • To make sure we match the increasing number of orders with smooth delivery and customer satisfaction, we are supporting this function with a fleet of 80,000+ riders

Please see our blog for more:

Zomato will be providing you with

As a Zoman, you will be immersed in a culture of people who take pride in their company and their ability to change the lives of millions of people daily. We place Zomato first in our daily tasks with a high level of honesty, ownership and judgment on a foundation of constant and real time feedback.

You will be challenged daily to be a better thinker and problem solve using a first principles approach.

We promise you, in addition to the quest for 0 bad meals, you will also have an infinite amount of interesting days as a Zoman – if you have passion and see yourself in our vision go ahead and send in your application!


Your typical day as a Zoman will look like:

  • You will manage and ensure efficient end to end food service operations in the assigned region for Food@Work
  • Support the business development and partner network team in new business growth and developing partner network in the region
  • Ensure GMV, margins and profitability as per budget
  • Manage relationships with clients and integrators
  • Conduct business reviews, governance and develop relationships with clients
  • Build strategies to ensure retention
  • Drive value added initiatives in units to maximise revenue
  • Manage the relationship with partners and ensure required service standards are delivered
  • Ensure all statutory compliances are completed for the units at all times
  • Develop strong inter personal relations with the support functions to deliver seamless services to clients and consumers
  • People Management -training, engagement and development plans for unit managers
  • Embedding basic levels of training (job skills, soft skills, retail skills, HSEQ and compliance) - both with ones own staff and partners

Here's what we're looking for:

  • People who come with 6 to 9 years of work experience with a strong focus on operations, setting up businesses, processes and general management
  • Experience in managing layered teams
  • Should possess startup acumen - strong work ethic, willingness to get their hands dirty and get stuff done
  • Good business judgment, prioritisation, focus, and the ability to multi-task while working in a highly charged environment
  • Comfortable working along with diverse teams and multiple stakeholders to effectively execute all processes 
  • Comfortable with ambiguity and unpredictable work hours

Bonus Points:

  • Someone who understands our audience
  • Extra points if you are already a Zomato user