Program Manager - Logistics

  • Operations
  • Gurugram, India

Program Manager - Logistics

Job description

Who are we?

Zomato is an online platform that is responsible for powering amazing dining experiences for our users daily both in home and whilst dining out. We started with a vision to ensure that no one ever has a bad meal! Over 10 years Zomato has steadily built both a search and discovery platform that fuels stable and growing transaction businesses. Today Zomato has multiple products and services that ensure our users have a great experience whilst improving the food industry.

The last 5 years is where most of Zomato’s growth has happened, our mission has also evolved to something exponentially greater than being a restaurant reviews and food delivery platform. We are already taking baby steps towards being the biggest farm to mouth food company in the world.

Every month, Zomato connects more than 90 million users with 1.3m restaurants globally. Zomato continuously aims to serve a bigger purpose of providing better food for all! In order to do this, we need to ensure that users have access to a wide assortment at quality restaurants that are available and accessible.

Zomans live by this, it’s our bible and we aim to change industry standards based on these four factors – Availability, Assortment, Accessibility and Quality. Users need food, they need variety, they need access to it and most importantly they need it to be high quality!

We are constantly developing a combination of a healthy user ecosystem, great content and an innovative product that makes us a game changer in our field – we are transforming our markets into kitchen-less spaces that give our users a choice of cooking because they want to, not because they have to! As an employee of Zomato, you will be helping us build this vision.

Please see our blog for more:


Zomato's Momentum

  • Zomato annual revenues increased by 45% in FY'18
  • Zomato Gold launched in November 2017 and already has 3000+ restaurant partners that serve our ever-increasing subscriber base of more than 400,000 people.
  • We strive to constantly enhance our technology at a phenomenal pace
  • Zomato food ordering business has been growing at a considerable rate since inception and currently grows by 2x every 3 months!
  • To make sure we match the increasing number of orders with smooth delivery and customer satisfaction, we are supporting this function with a fleet of 50,000+ riders

Please see our blog for more:


How does this team contribute to Zomato?

Ensuring a seamless delivery experience is an integral part of ordering food online. This team aims to bring the best in class delivery experience to users. Given the steep growth rate, we need hustlers who are able to anticipate problems and fix them before they start hampering the customer experience. We are looking for people who not only can come up with quick hack to solve issues at hand but also can think of long term solutions and design sustainable processes. 

Zomato will be providing you with

As a Zoman, you will be immersed in a culture of people who take pride in their company and their ability to change the lives of millions of people daily. We place Zomato first in our daily tasks with a high level of honesty, ownership and judgment on a foundation of constant and real time feedback.

You will be challenged daily to be a better thinker and problem solve using a first principles approach.

We promise you, in addition to the quest for 0 bad meals, you will also have an infinite amount of interesting days as a Zoman – if you have passion and see yourself in our vision, go ahead and send in your application!


Here's what we are looking for

  • Minimum of 3 years of relevant experience
  • Experience of managing cross-functional projects and teams 
  • Excellent written and verbal communication skills 
  • Proficient in MS Excel and working knowledge of SQL
  • Comfortable with ambiguity and unpredictable work hours

Your typical day as a Zoman will look like

  • Identifying key issues and bottlenecks in the process of delivering orders
  • Planning and leading initiatives to improve customer-experience 
  • Coordinate and work with city teams to implement the best practices
  • Analyze the impact (ROI) of these projects 
  • Help us align our Product, Operations and Support programs to ensure best in class customer experience 
  • Planning logistics projects, leading these projects and improving processes. In this role, you would be expected to formulate, experiment and implement different processes across cities
  • Highlight improvements in existing processes and design new ones which will help the city teams to grow faster and in a sustainable way
  • Since the processes are to be implemented across cities, it is important the PM is able to communicate, drive and motivate cross-functional teams to work together