Support Team - Internship

  • Sales
  • Lisbon / Porto, Portugal

Support Team - Internship

Job description

Zomato’s most recent product, Zomato Gold, is an incredibly exciting and fast-paced project that keeps us on our toes. At the very core of this business is great customer experience, which is something we're known for, and something we work exceptionally hard to maintain. Our Support team is largely responsible for driving that experience, even when that experience has some bumps on the road (and our foodies can be quite passionate when it comes to their dining experiences). By providing quick updates using our in-app chat feature, email, or calls, our Support team helps keep customers happy and coming back for more.
 

About the role:

A field and call intensive role, which requires you to interact with restaurants and users across Lisbon.

 

Here's what you'll do day-to-day:

  • Coordinate with new/existing restaurants towards excellent experience
  • Identify problematic areas, maintain records, follow up and implement necessary resolutions
  • Liaison with intra departments towards seamless operations
  • Monitor restaurant activities through internal tools
  • Analyze data and provide product related feedback

Requirements

Here's what we're looking for:

  • Strong sense of initiative and personal leadership, detail-oriented, tech savvy and has the ability to multi-task
  • Familiarity and mobility within the geography of Porto
  • Comfortable with change and unpredictable work hours
  • Excellent communication & comprehension skills in Portuguese and English
  • Excellent attitude and a good team player
  • Smart, enthusiastic and pro-active individuals
  • Temperament for providing exceptional customer experience
  • Ability to work in a highly charged environment without compromising on quality 

We’ve been growing very fast and don’t really feel like taking our foot off the gas. And we would love to have you along for the ride, because after all, it’s never too late to be part of a growth story! We believe that no problem is too big or too small to be solved.